Privacy Policy

PRIVACY AND SECURITY POLICY
 
All services provided in our store and DB Design (SARL D.B) It belongs to our company and is operated by our company.

Our company may collect personal data for various purposes. How and in what way the collected personal data is collected, how and how this data is protected is stated below.

Due to the nature of the business, our Store collects some personal information about the members (such as name-surname, company information, telephone, address or e-mail addresses) by filling out various forms and surveys on the Membership or our Store.

In some periods, our company may send campaign information, information about new products, promotional offers to its customers and members. Our members can make all kinds of choices about whether or not to receive such information while becoming a member, then this selection can be changed in the account information section after logging in as a member, or they can make a notification with the link in the information message they receive.

During the approval process carried out through our store or by e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties, except for the purposes and scope determined by the "User Agreement" we have made with our Members.

Our company records and uses the IP address of its members in order to identify system-related problems and quickly resolve any problems or disputes that may arise regarding the service provided. IP addresses can also be used to identify users in a general way and to gather comprehensive demographic information.

Our company may use the requested information for direct marketing purposes, either by itself or by the people it cooperates with, except for the purposes and scope determined by the Membership Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information about transactions made through our Store; It can be used in various statistical evaluations, database creation and market research without disclosing the identity of our members, even outside the purposes and scope determined by the "Membership Agreement" by our company and its collaborators.

Our company, to keep confidential information strictly private and confidential, to consider it a confidentiality obligation, to ensure and maintain confidentiality, to take all necessary measures and to take all necessary care to prevent all or any part of confidential information from entering the public domain or unauthorized use or disclosure to a third party. commits to show
 
CREDIT CARD SECURITY
 
Our company prioritizes the security of credit card holders who shop at our shopping sites. Your credit card information is not stored in any way our system.
 
When you enter the transaction process, there are two things you need to pay attention to to understand that you are on a secure site. One of them is a key or lock icon on the bottom line of your browser. This indicates that you are on a secure website and all your information is encrypted and protected. This information is only used depending on the sales process and in the direction of your instructions. The information about the credit card used during shopping is encrypted with 128-bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and sent to the relevant bank for questioning. If the card availability is approved can be sustained for shopping. Since no information about the card can be viewed and recorded by us, third parties are prevented from obtaining this information under any circumstances.
The reliability of payment/invoice/delivery address information of orders placed online by credit card is audited by our company against Credit Card Fraud. Therefore, the accuracy of financial and address/telephone information must first be confirmed in order for customers who order from our shopping sites for the first time to arrive at the procurement and delivery stage. In order to control this information, if necessary, the customer who has the credit card or the relevant bank is contacted.
Only you can access and change all the information you provide while becoming a member. If you protect your member login information securely, others can access information about you and it is not possible for others to access and change information about you. For this purpose, it is acted within the 128-bit SSL security area during membership transactions. This system is an international encryption standard that cannot be broken.

Internet shopping sites with an information line or customer service service and where full address and telephone information are specified are more preferred today. In this way, you can get detailed information about all the issues that come to your mind, and you can get healthier information about the reliability of the company that provides online shopping service.
 
Note: We recommend paying attention to the full address and telephone number of the company on internet shopping sites. If you are going to shop, make a note of all the phone / address information of the store where you bought the product before you do your shopping. Confirm by phone before shopping if you do not trust. All information about our company and the location of the company are indicated on all our online shopping sites. 

 

EMAIL SECURITY
Never write down your credit card number or passwords in the e-mails you send to our store's Customer Service regarding any of your orders. Information contained in e-mails can be viewed by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.

BROWSER COOKIES
Our company can obtain information about the users visiting our store and the use of the website by using a technical communication file (Cookie). The technical communication files mentioned are small text files that a website sends to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing status and preferences about the site.

The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site and how long they stay on the site, and to dynamically generate advertisements and content from specially designed user pages for users. The technical communication file is not designed to retrieve data or any other personal information from the main memory or your e-mail. Most of the browsers are initially designed to accept the technical communication file, but users can change the settings so that the technical communication file does not arrive or a warning is given when the technical communication file is sent.

Our company can change the provisions of this "Privacy Policy" at any time by posting it on the site or by sending an e-mail to users or publishing it on its site. If the terms of the Privacy Policy are changed, they will take effect on the date of publication.

You can send an email to DB Design (SARL D.B) company details for any questions and suggestions regarding our privacy policy. You can reach our company's contact information below.

Company name: DB Design ( SARL D.B)
Address: 04 Rue Lucien Sampaix 93270 Sevran
Email: info@dbdesign.be
Phone: +4916095380601
Fax: +4977280270219

Cancellation and Return Conditions - Consumer Rights

CONSUMER RIGHTS – WITHDRAWAL 


GENERAL:

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.202/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.

Shipping costs, which are the product shipping costs, will be paid by our company.

Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

If it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.


IF THE PURCHASED PRODUCT IS NOT PAYABLE:

If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.


SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall return the product subject to the contract within 3 days at the SELLER's expense. It must be returned to the SELLER.


IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:

If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.


BUYER'S OBLIGATION TO CHECK THE PRODUCT:

The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.


RIGHT OF WITHDRAWAL:

RECEIVER; Within 7 (seven) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he may use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.


CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:

 

COMPANY

NAME/TITLE: DB Design

 

ADDRESS: 04 Rue Lucien Sampaix 93270 Sevran/ France

 

EMAIL: info@dbdesign.be

 

PHONE: +4916095380601

 

FAX: +4977280370219


DURATION OF THE RIGHT OF WITHDRAWAL:

If the buyer is purchasing a service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service has started with the approval of the consumer.

The costs arising from the use of the right of withdrawal belong to the SELLER.

In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product has not been used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract.


USE OF THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)

Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging, standard accessories, if any.

RETURN TERMS

The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

If there is a decrease in the value of the goods due to the BUYER's defect or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.

In case of falling below the campaign limit amount determined by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.


PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:

Decor mirrors, glass products, Decor Chairs, disposable products, potentially breakable products, which are prepared according to the BUYER's request or clearly personal needs and are not suitable for return, must be returned if the package is opened by the BUYER. after it is delivered to the BUYER. Products that are not suitable for this purpose, Products that are mixed with other products after delivery and cannot be separated due to their nature, Products related to periodicals such as newspapers and magazines other than those provided under the subscription agreement, intangible goods delivered to the consumer electronically or instantly, workmanship, personalized design, personalized Products, mirrors, handmade products cannot be returned in accordance with the Regulation if their packaging has been opened by the BUYER. In addition, it is not possible to use the right of withdrawal regarding the services initiated with the approval of the consumer before the expiry of the right of withdrawal, pursuant to the Regulation.

DELAYED AND LEGAL CONSEQUENCES

The BUYER accepts, declares and undertakes that in case of default, he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank, if the payment transactions are made by credit card. In this case, the relevant bank may initiate legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that the SELLER will indemnify the loss and damage incurred due to the delay in performance. your debt.


PAYMENT AND DELIVERY

You can do it by Wire Transfer or EFT (Electronic Funds Transfer) to any of our BPOST, ING, BELFIUS, BNP PARIBAS, HSBC bank accounts (EUR).

With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount is debited from your credit card at the end of your order.